Esthetics by Janelle

1. Cancellations & Rescheduling If you need to cancel or reschedule your appointment, at least 48 hours’ notice is required. • Cancellations made within 48 hours of the appointment will be charged 50% of the scheduled service • Appointments rescheduled or canceled within 24 hours of the appointment will be charged 100% of the scheduled service Please understand that when an appointment is canceled or missed without sufficient notice, I am unable to fill that time, and clients on my waiting list miss the opportunity to receive services. ⸻ 2. Late Arrivals Please arrive on time for your appointment. • A 5-minute grace period is provided • Arrivals over 5 minutes late will be subject to a late fee or shortened service • Arrivals 10+ minutes late may be considered a no-show and charged 100% of the service ⸻ 3. No-Shows Failure to show up for your scheduled appointment without notice will result in a 100% service charge. All no-show fees must be paid before booking future appointments. If you have any questions, please reach out prior to your appointment. 4. Deposits A deposit is required at the time of booking to secure your appointment. Your deposit will be applied toward the total cost of your scheduled service. • Cancellations or reschedules made at least 48 hours in advance will have the deposit transferred to the new appointment • Cancellations or reschedules made within 48 hours will result in the deposit being forfeited • No-shows will result in the deposit being forfeited • A new deposit will be required to book a future appointment if the original deposit is forfeited The deposit will be applied toward any applicable cancellation or no-show fees. Business Phone: 574-366-0356